IVR or interactive voice response is a feature that welcomes callers and consumers and takes action based on the data it gathers from them. IVR is something you’ve probably heard of as “push one for English.” On calls when you call some companies. It utilizes the data it gathers to handle activities for callers that don’t require a human agent, such as making a payment, changing their passwords or, as well as to route calls, confirming the caller’s identification, providing the caller’s information, and/or managing tasks for callers who need information.

For callers waiting to talk to a live person, many companies play music, messages, or a combination of both. An on-hold message is an audio message that informs the customer that he or she is still connected. Depending on the message settings for its phone system, a firm may mix several messages together or repeat the same ones during a conversation. There are various recording studios in Dubai that help with such facilities such as IBC Studio, A good OHM created by the best recording studio in Dubai will attract a lot of customers.

When a consumer is on wait for a little period of time, you may enlighten them about your company or brand and any current seasonal discount offers. This is the first encounter your customer has with your company or brand.

IBC studio is one of the leading and best voice over studio in Dubai that offers facilities such as the ones mentioned above.

The following are just a handful of the many advantages of telephone hold messages and IVR

• Most of the time, the caller is subjected to boring music. This only causes them to get bored. Give them a little background about yourself in a pleasant approach to get their interest.
• “The first impression is the best impression,” as the expression goes. As most initial interactions with customers in today’s tough business environment occur over the phone, it makes sense to make a good first impression every time.
• The receptionist can be freed up to perform other tasks instead of answering every call by themselves.
• All the calls will be addressed effectively and fast referring the caller to the relevant division and or staff.
• On Hold Message is a highly targeted and economical (one-time purchase) advertising alternative that targets the individuals who really contact you.
• When consumers phones, the telephone systems that are linked to the radio can be broadcasting the commercial for different companies. It doesn’t seem like a smart idea to connect the radio to the phone.
• In a busy office, the receptionist might not be able to answer every call, even if she does pick them up. The system must have auto attendant enabled in these circumstances to ensure that all calls are handled appropriately and effectively.
• In order to prevent essential calls from being unanswered during non-working times, customers can be responded to or left a voicemail for a callback. By adding on-hold messages to your phone system, you can reassure consumers that their calls are still being answered and that you haven’t disconnected from them, which will encourage them to wait their turn.

Why Do Companies choose IVR and OHM?

The first impression, as everyone is aware, is the best one, thus it will make a difference when some of your clients contact your company and hear welcoming messages with a well-recorded voice.

An auto attendant system automatically answers the call and directs the caller to proceed through a series of recorded instructions in order to get in touch with the person or service they require. For instance, “Welcome to your Company name,” “Please call the person you want to talk with right away if you know their extension number. If not, call 1 for a list of extensions or 0 for to go back”. An auto attendant system can say all this information. IVR may seem familiar to you if you’ve ever tried to contact a business and been greeted by a voice requesting you to push various numbers based on the nature of your inquiry. Companies create these IVRs and OHM messages with the help of the best recording studio where a person records the lines and then they get used for conveying information.

In the past, businesses had to install, operate, and host their own IVR software on specialized hardware. Moreover, they required experts to set up and manage the systems. IVR became hard to maintain, and expensive for smaller firms as a result of all of these factors.

Nowadays modern companies employ cloud-based IVR services rather than on-site technology nowadays. In order to accommodate call traffic, businesses scale up or down as necessary, modifying features and capabilities along the way. Voice over recording studio help create such recordings for companies to use for easy interaction between customers.

IVR makes sure that a caller doesn’t have to keep repeating their question because it automatically gets the necessary information. It makes it more likely to present agents with issues they can resolve while preventing consumers from being moved between other departments. The majority of the issues that IVR technology resolves will have a beneficial influence on both enterprises and customers at the same time, which is fantastic.

On-hold messages provide a business the opportunity to promote to the consumer while he or she is still on the line. Businesses may inform clients about a new feature or product by using on-hold messaging. Moreover, on-hold messaging enables a company to provide a caller access to rapid ordering information and product or service information, boosting the likelihood that the caller will make a purchase. In essence, it’s free advertising that gets the company listeners right away at minimal further expense.

To lower phone volume, a company can utilize on-hold messaging. Reduce the volume of calls that live agents must handle by sending out messaging that responds to frequently asked questions or offers details on odd occurrences. For instance, a car showroom or a repair company can explain all the cars they all or the services and facilities that the company has to offer while the consumer waits to get connected to the right representative.