Interactive Voice Response - IBC

Interactive Voice Response

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April 3, 2021

Interactive Voice Response

Interactive Voice Response (IVR) – Highlighting the Benefits to Auto Attendant Messages or IVR!


Auto Attendant or Telephone on-hold messaging is the first interaction with your customer about your Company or brand, if your customer is on hold for a few seconds you can give information about your Company or brand or any seasonal discount offers. There are many benefits  to Telephone Hold Message few are mentioned below. 1.1. As the saying goes “the first impression is the best impression”. In the existing competitive business scenario your first contact with the customer is usually over the phone, why not impress them first time, every time with a professional approach. 2.On Hold Message (Telephone Hold Messages) is a very focused and cost effective (an one time investment) advertisement option addressing the people who actually happen to call you. 3.Caller generally gets to hear a monotonous music. Which does not generate anything in them except boredom. Give them some information about yourself in a nice way, and it will catch their attention and interest. 4.Those telephone systems that are connected to the radio may be announcing your competitor’s advertisement when a customer calls. Connecting radio to the telephone does not seem to be a good idea.
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